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EN
EN
We are not a collection agency that only takes action when things go wrong. Nor your usual debtor management firm. We focus on cash flow management, in a proactive, structured manner with respect for your client relationships. No sticking plasters, but solutions that work. You get your money on time and your business remains healthy.
Prices are rising, margins are shrinking and suppliers want to be paid faster. Every day you have to wait for a payment puts pressure on your cash flow and operations. This is not a theory, but the daily reality for many companies. Whether you operate in construction, hospitality or services, if payments don’t come in, everything is jeopardised - from deliveries to wages and investments. Thanks to eXago, you don’t have to wait for things to go wrong. We provide structured follow-up that gives you breathing space. More working capital means fewer headaches, greater influence and the capacity to invest. Whether you work with big projects or small margins: getting paid faster makes all the difference. Always.
At eXago, we don’t focus on putting fires out, we focus on efficient, consistent follow-up. With our eForos platform - integrated into your system - we automatically filter out overdue invoices and take targeted action. We make phone calls, checks and adjustments. Every week. We pick up new files quickly and review older ones thoroughly: is there a delay, dispute or something else going on? We tailor the pace to your operations. But one thing is certain: those who are quick off the mark get results faster. This keeps your cash flow moving - without you having to invest time and energy. That’s our job.
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An unpaid invoice is inconvenient, but a damaged client relationship is even more costly. This is why eXago adopts an approach that not only focuses on cash flow, but also on maintaining trust. You want clients to pay on time and retain their business. This requires a balance between following them up and showing respect. An unpaid invoice should not become a breaking point. Thanks to our experience, we know how sensitive that balance can be, and how important it is to keep communicating professionally as well as humanely. Because a good client relationship doesn’t stop as soon as you have to remind them about a payment - that’s when it actually starts.
Threatening phone calls to collect unpaid invoices? That’s not our style. At eXago, we believe in people-to-people contact, even when it comes to money. We call in your name - not as an external collection agency - but as an extension of your company. Your unpaid invoices are followed up by a dedicated cash flow specialist who is familiar with your case, debtors and tone of voice. Who knows which clients appreciate it if you’re quick off the mark, and which ones respond better to a softly-softly approach. No standard scripts or harsh tone, but human contact that produces results. This ensures conversations remain respectful, professional and effective - for both you and your client.
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Tackling outstanding invoices starts well before they are due. At eXago, we predict where things are likely to go wrong and intervene in time. By closely monitoring payment behaviour, patterns and signals, we prevent risks from becoming real problems. Not rambling reports, but concrete action. It means you stay in control and save yourself a lot of time and hassle. Less retrospective action, more forward thinking. It doesn’t invoice coincidence or luck, just good management. As it should be.
Detecting risks in time is essential to keep your cash flow healthy. How we do that? Using a smart combination of technology, data and people skills. With eXago, you get a dedicated cash flow specialist who knows you and your clients inside out. We combine that experience with our database of more than 2.4 million payment details. Our AI system analyses that data and identifies who is at risk of paying late, or not at all. This means - after we have monitored your situation for three to four months - you’ll know in advance who to follow up sooner rather than later, who you can afford some leeway and when you’d better think twice. The result: no surprises afterwards, but a grip on your cash flow from day one.
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We do what we say and we say what we do. No nonsense, no half-truths.
We know what is going on in your world and we know how to arm you against it.
Not problems but solutions. That’s our approach to (corporate) life.
We are human and adopt a human and personal approach - to you, to your clients, to each other.
The difference is in the flexibility, and this is reflected in the cost. With outsourcing someone works on site. However, with debtor management, you never know in advance how much work there will be. As a result, that person either sits there with too much time on their hands (and that costs you money) or not enough time (and then you lose money because the work doesn’t get done, often without you realising).
We have developed a simple formula to establish that. It does require some insight into your numbers, but it’s not difficult at all. What do you need? 1. The total outstanding balance. 2. The overdue balance, minus anything that is overdue in between one and 30 days. Does the amount exceed 10%? If so, it’s time to fill in the contact form.
Two things are essential when it comes to collecting payments from your debtors. We mainly work by phone and in the client’s name. This means all payments are made to the client’s account. Our payment collection activities always follow a fixed frequency: usually on a weekly basis, or more often if necessary. To transfer the data, we create a link between the accounting package and our eForos platform. That’s how we maintain an overview and keep up the pace.
Yes, you can enlist our services from the moment the invoice is issued until it is paid in full. We will take all the necessary steps off your hands to achieve this.
We provide you with a quotation in advance so you are fully informed. We do not apply an hourly rate, our invoice is based purely on our activities: every phone call, e-mail or registered letter has a fixed price. It means you never pay for time, only for what we actually do.
eXago 1.0 identifies patterns in the payment collection process, based on 11 years of experience and data. The PXL research team confirmed that it enables early detection of companies that will not pay. eXago 2.0 - currently under development - promises to be even faster and smarter. To be continued...
No, we focus on structural improvements in debtor management. It allows us to create peace of mind and security for the CFO. Collecting the payment of one or two invoices is not efficient, especially with the whole set-up involved. But don’t worry: we are happy to help you find a suitable partner (lawyer or collection agency) for your situation.
Before we start, we take the time to get to know you and your business properly. Sometimes this goes beyond debtor management. But so far, we have found a solution for every type of business, including those in which a personal connection with clients is essential. We always implement efficient debtor management without losing clients.
eForos is our own software, specially developed for payment collection from clients in a B2B environment. Everything we need to collect the payment from a client is conveniently located on one page. It allows us to process the same volume of debtors up to 20% faster.
No, that is not necessary. By inputting bank statements, we know exactly who has paid and who hasn’t. This means everything is secure and transparent.
We start from the moment the invoice is overdue - or even before. A collection agency often steps in only when previous attempts have not worked. Moreover, we do not present ourselves as a third party; a collection agency does. Our goal is to structurally improve your cash flow and DSO, not just solve the problem.
Yes! eXago has an API to which any client can connect. It enables you to easily upload the data we have collected to your ERP system. Everything is always up-to-date and in one place.
It differs: 99% do not react, after all, they know they are late paying. Only 1% make a point of it and threaten to stop their collaboration. But when we request a trade report, it often turns out that our client would prefer them to leave anyway. As a result, we are left with only healthy clients.
The code word is structure. We listen to the complaint, carefully note it and send you that note by e-mail. The complaint is forwarded to the appropriate person in your company. But it doesn’t stop there: we keep following up until we get an answer. Is the complaint justified or not? We share that - in consultation - with your client. This keeps everything transparent and properly followed up.
Very quickly, if necessary!
Don’t immediately start to panic. First, calculate it. In one minute, our calculator shows you how much money is really tied up in outstanding invoices. Simple, quick and, in some cases, painfully honest. But it is the first step towards getting a better grip on your cash flow.
Herlinde Vermeulen
Accounting, DC RESOURCES
Hilde Van Wassenhove
Owner D&D Isoltechnics
Raf De Strooper
Finance manager, FLEXPOINT
Bart Wijckmans
Managing Director, WIJCKMANS NV
Guy Roefs
Finance & Administration Manager, SUEZ
Anouk Reekmans
Business Support Controller, Carglass
Sara Sterkmans
Accountant, VVSnv
The fact that you’re here is both good and bad news. Bad, because you have outstanding invoices of which, deep down, you’ve had enough. Good, because we can help you. How? You’ll find out in our demo. No sales pitches, just a no-nonsense explanation of how we can restore the health of your cash flow.
Nearly fell off your chair scrolling through our website and missed the demo buttons? No worries. Send us your question using the form and we’ll get back to you as soon as possible.
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